How Ideal Window Systems Ltd makes every job a 5 star installation
Talk to the Customer
From the moment you make your first phone call or send your initial email you will be met with the very best customer service. For any company to receive a 5 star installation review, good communication is key from the beginning.
Our first step is taking down your details and a brief description of what you would like us to quote for you.
We will make an appointment with you at a time that suits you. We will also call you on the morning of your appointment to confirm if the time is still suitable for you, or reschedule accordingly.
Know your options
Once we arrive with you for your appointment, our colleague will go through all the available options for the work required. With the many years of experience in the uPVC window industry we can help you make the right decisions for your home.
We have expert knowledge of all products. Whether it be uPVC windows and doors, porches, composite doors, Aluminium bifolding doors or roofline products.
The full range of all our products can be found here http://www.idealwindowsystems.com/
Our colleague can also advise you on energy efficiency, installation and building regulations, leaving you peace of mind that you will receive an expert installation.
We will not outstay our welcome, we will arrive, talk to you about your options and answer any questions you have and then leave.
The quotation is usually done the following day, you will receive a phone call to discuss the quotation and it will then posted or emailed out to you on that day. We are happy to answer any questions regarding the quotation at any time.
Measure, measure and measure some more
Once you have decided to chose Ideal Window Systems for your installation, we will book you in for a survey. This is done to ensure that exact measurements are taken and all windows and doors are sized and ordered correctly.
This is booked in at a time that will suit you, and we will let you know how long it should take.
When our surveyor arrives he is happy to talk through all the options that you have decided on, he will also go through the contract with you, and discuss the deposit required for the work.
This is then returned to our offices and the order is placed.
Once your survey has been completed you will be given your installation date/s.
Focus on the finish
Once the installation date has been agreed, the next step is the installation itself.
Our experienced installation team will arrive on the scheduled day and should complete the installation within the allotted time.
We work swiftly and efficiently, and will leave your home as clean as a whistle.
Once the installation is complete and the final balance payment is taken, we will issue you an invoice and guarantee.
We are also Fensa registered, so if the job requires, you will be issued with a Fensa certificate and an insurance backed guarantee.
As a company we also send everyone what we call a “recommendation cheque book”.
Should you recommend a friend with the cheque book and they decide to chose Ideal Window Systems you would receive a cheque for up to £50.00
All the socials
Everyone loves a review and we are no different. If you are happy with your completed installation and you decide to leave a 5 star review we can be found on:
Google reviews https://goo.gl/maps/3Ng3JNU5VK79ixJZ8
You can contact us on 0161 969 3232
or click here http://www.idealwindowsystems.com/contact/